Frequently Asked Questions
Everything you need to know about your Webtoon Shop order.
Do you ship internationally?
Yes, we ship our official merchandise to fans worldwide. Shipping costs and delivery times vary based on your location and the selected shipping method.
Are your products officially licensed?
Absolutely. Every item in our store is 100% officially licensed and produced in collaboration with the original webtoon creators and publishers.
How can I track my order status?
Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey.
What is your return policy?
We offer a 30-day return policy for unused and unopened merchandise. Please contact our support team to initiate a return request.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional digital wallets.
Will sold-out items be restocked?
Restock availability depends on the publisher and artist. You can sign up for 'Back in Stock' notifications on the product page to be alerted immediately.